Best suited for small & medium-sized contact center
- Cost effective bundles for basic contact center with iPECS Platforms
- Flexible add-on and optional modules for additional functionality
- Easy installation and operation with intuitive and simple functions
- Built-in CRM interface for major CRM Solutions
Multi channel all in one solution
- With the TEGSOFT Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels.
- With the Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels. To help companies provide excellent call center experience to their customer, we offer the following features with our Omnichannel Contact Center Agent Package: ➤ Easy accessibility with the web-based Call Center Interface ➤ Working flexibility anywhere ➤ One screen Call Management with integrated Webphone ➤ Alarm mails to ease management ➤ Agent activity management and reporting ➤ Managing manual outbound calls ➤ Uploading Excel file data either dynamically or through web
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tegsoft_contact_centre_info_for_brochure.pdf
