iPECS-Cloud Analytics

Deliver even better/Business Insights Forge a culture of continuous improvement with rich, customizable analytics. It gives details on the KPIs that affect your business and customers so you can strive to improve on what matters. Display metrics live on a wallboard to keep agents motivated to deliver the best service.   Analyse with ease/Simple & Flexible Unlike on-premise tools, there’s no installation – just sign up, sign in, and analyse. Enrich analytics with a straightforward interface and quick configuration.  Schedule reports or view in real time and access from anywhere.  Make life simpler with cloud-based reporting that’s always there when needed.   Improve Efficiency Customize the reports you need to measure and improve resources efficiency. See when you’re the busiest and allocate resources as needed. Use call tracking to see where failed calls were terminated, to spot problems, and create solutions.