iPECS Analytics is a powerful call analytics software application solution fully integrated with iPECS Cloud. iPECS Analytics offers valuable insights into the communications of any business and Basic Call Centre. The real-time data provided by this service empowers the business to provide a superior Customer Experience.
With an advanced low-cost application optimized for small and medium-sized business with the iPECS call servers, SMB enjoys powerful call recording and monitoring and value-added features while minimizing maintenance and budget impact.
iPECS® NMS is a powerful web based Network Management tool designed for SMB to improve its staff efficiency, permit rapid response to system alarms, and optimize system resources with remote access, usage statistics and automated alarm notification.