TEGSOFT

Tegsoft Contact Center solution  is a contact center suite designed for any size business. Tegosft Contact Center solution is a inbound, outbound or omnichannel IP contact center solution package best integrated with Ericsson-LG iPECS Platforms.

Best suited for small & medium-sized contact center

  • Cost effective bundles for basic contact center with iPECS Platforms
  • Flexible add-on and optional modules for additional functionality
  •  Easy installation and operation with intuitive and simple functions
  • Built-in CRM interface for major CRM Solutions

Multi channel all in one solution

  • With the TEGSOFT Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels.
  • With the Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels. To help companies provide excellent call center experience to their customer, we offer the following features with our Omnichannel Contact Center Agent Package: ➤ Easy accessibility with the web-based Call Center Interface ➤ Working flexibility anywhere ➤ One screen Call Management with integrated Webphone ➤ Alarm mails to ease management ➤ Agent activity management and reporting ➤ Managing manual outbound calls ➤ Uploading Excel file data either dynamically or through web


AttachmentSize
PDF icon IPECS CCS Datasheet.pdf2.79 MB
South Africa
Telkom
+27 10217
South Africa
Goldtel
+27 087 6300000
Zimbabwe & Zambia
EOS
+263 4 781834
Swaziland
SPTC
+268 2405 2000
Lesotho
TP Technologies
+266 5228 2000

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